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There were 25 articles found for this product:
 What thermal label stock do you support?
NRGShip supports UPS-supplied thermal label stock. Labels can be ordered for free at the ups.com website. 01774006 - Direct Thermal Label 4" x 6.25" Roll 1774008 - Direct Thermal Label 4" x 8" Roll (Doc tab prints on 4x8 label) 0177400801 - UPS WorldShip Perforated Label - 4" x 8.25" Roll (Peel ...
- How can I get FREE printer supplies?
If you ship via UPS, you can receive FREE printer supplies for thermal or laser output by accessing UPS supplies online.
- Error 120413 - The UPS account number provided as the payment method cannot be billed, please try another account.
There is an issue with the third party or recipient UPS account number. Please have the account holder call their UPS representative or (800) 468-8823 for assistance.
- I receive a $-9815 error when i try to ship or get rates
The $-9815 error is network related with SSL certificate checks. Make sure your computers time zone is set properly to a US location, and that your clock displays the correct time. An older proxy server or firewall could also cause this error.
- The return address is incomplete on my label
If you are generating a UPS label and have two return address lines, only the first address line will appear on the printed label. Be assured that the whole address has been provided to UPS. If you want to have the whole address printed, merge the data from lines one and two, and be sure to keep ...
- My commercial invoice is not printing
If you are submitting a shipment with full commodity information for the commercial invoice, but the commercial invoice is not printing then your UPS account is likely setup for paperless invoicing. UPS PaperlessSM Invoice is an industry first that eliminates the need for paper commercial invo ...
- I am getting a thermal label output error
If you receive an error that says it's unable to close the interface and device it's likely due to a mis-matched power adapter on your LP2844 printer. Be sure to use a Hitek Power adapter, Model # PLUS120 with 20V, 2.5A output. You can purchase new adapters from the Zebra UPS (Power Supply, 100 ...
- Can view my NRGship shipments at UPS.com?
Unfortunately, shipments created via NRGship cannot be viewed by your UPS.com account.
- My Zebra printer is printing extra blank labels
LP2844 Press and hold the feed button on the top of the printer and it will re-calibrate the label feed. Zebra ZP-450, ZP-500 - Turn the printer on - Hold down the feed button - Wait until the you get the "four flash" sequence from the status light (the printer will first flash once, then twic ...
- How can I create a Hold For Pickup shipment?
First, check the UPS website or call 1-800-Pick-UPS for the most convenient UPS Hold for Pickup location. Next, prepare a label including the words “Hold for Pickup,” the recipient’s name and telephone number and the full address of the UPS Customer Center. Apply a UPS Hold for Pickup label ...
- How do I set a future ship date?
With NRGship, there is no need to set future ship date. You can print a shipping label today, and physically drop off the package up to 14 days later.
- How to implement barcode keyed automation with NRGShip for UPS
NRGShip supports barcode keyed automation for orders that have been imported into NRGShip and contain a value for the Invoice Number. Barcode scanners like the Symbol LS2208 and LS6608 can be programmed to issue a pre and post-scan code which NRGShip can intercept. The pre-scan should be set to ...
- How can I improve label printing speed?
In NRGship preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" setting for increased printing speed. If the printer has issues at these faster speeds, revert back to the default ...
- Error 120121 - Suspended Account Number
This is a UPS account issue due to the account number being suspended. Please call your UPS representative or (800) 468-8823 for assistance.
- How can I perform a UPS Delivery Intercept for a package shipped from NRGShip?
UPS recently discontinued telephone support for Delivery Intercept and the are directing customers to UPS.com or Worldship to submit an Intercept request. When you login to UPS.com, you will not be able to see shipments generated by NRGShip, however you can still create a UPS Delivery Intercept ...
- What laser label stock do you support?
NRGShip supports UPS-supplied 2-up laser label stock. Labels can be ordered for free at the ups.com website. 01774501 - UPS WorldShip Peel-and-Stick Label - 2 per page This removes the need to fold and tape labels to your package, or to place labels in a plastic sleeve. NRG Software also sells ...
- How do I create Canadian or Puerto Rico International Shipments with NRGShip for UPS?
NRGShip for UPS v1.2 supports only basic International shipping. NRGship for UPS v2.0 includes full international shipping support including electronic invoicing. If the package is going to Canada or Puerto Rico, you must include a Package Value unless Documents Only is checked. In addition to ...
- How does NRGShip compare against WorldShip with ODBC with FileMaker Pro?
For years, FileMaker Pro users have connected with WorldShip via ODBC. Now, imagine how simple your order process could if you had a Ship button directly on an Order or Invoice layout. Because NRGShip is built in FileMaker Pro, it can be integrated directly with your FileMaker Pro Database to a ...
- How can I get my negotiated rates in NRGShip?
First, go to Preferences->Accounts and provide your UPS Sales Representative with the "UPS Rate Code." Your UPS Representative will then enable negotiated rates. Once this is complete, you need to select the "Both Published and Negotiated Rates" Rates option. When integrated with FileMaker ...
- How do I print high-value control logs for my UPS driver to sign?
NRGShip for UPS supports high value reports on a per-shipment basis. If your shipment contains a package with a value >=$1000 then a high value report will be returned. You can view and print by clicking on the icon to the right of the Declared Value field. Your UPS driver will sign and return o ...
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